Terms & Conditions

1. Information We Collect

1. Booking and Payment

• Bookings are confirmed upon receipt of a signed booking agreement and payment.

• Full payment must be made no later than [Insert Days] days prior to the event date.

• Payments can be made via [Insert Payment Methods, e.g., EFT, credit card].

2. Cancellation and Refunds

• Cancellations made [Insert Days, e.g., 30 days] or more prior to the event date will receive a full refund of the deposit.

• Cancellations made less than [Insert Days, e.g., 30 days] prior to the event date will forfeit the deposit.

• In the event of unforeseen circumstances beyond our control (e.g., natural disasters, government regulations), we reserve the right to cancel or reschedule the booking. We will endeavour to offer alternative dates or a full refund.

3. Use of Venue

• The Annex is available for use only during the agreed hours stated in your booking confirmation.

• Any setup and breakdown must occur within the booking period unless otherwise agreed in writing.

• The client is responsible for the conduct of all guests and service providers on-site during the event.

• No illegal activities, smoking indoors, or open flames (without prior written approval) are permitted.

4. Damages and Liability

• Clients are responsible for any damages to the venue, furniture, or equipment caused by themselves, their guests, or service providers.

• The Annex is not liable for any loss, damage, injury, or theft incurred by clients, guests, or third parties during their use of the venue.

• Clients are encouraged to arrange their own event insurance if necessary.

5. Catering and Service Providers

• Clients may choose their own caterers and service providers unless otherwise specified.

• All external service providers must comply with The Annex’s health and safety regulations.

• The Annex is not responsible for the quality or performance of external service providers.

6. Health and Safety

• Emergency exits must remain clear at all times.

• Clients must adhere to any health and safety protocols applicable at the time of the event, including but not limited to fire regulations and public health directives.

7. Force Majeure

The Annex shall not be liable for any failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to acts of God, power failures, pandemics, and government restrictions.

8. Changes to Terms

We reserve the right to update or amend these Terms at any time without prior notice. The latest version will always be available on our website.

9. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of [Insert Country/Province, e.g., South Africa / Western Cape]. Any disputes shall be subject to the exclusive jurisdiction of the courts of [Insert Jurisdiction].

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.